Case City Refund Policy: Cases and screen protectors - We only accept returns on cases and screen protectors that have not been opened unless the case or screen protector does not fit your device or the wrong item was sent. In the case of a customer ordering a wrong item it falls on the customer to get the product back to the warehouse after which they will be refunded for their order less delivery fees. Cables - We offer a 7 day money back guarantee for faulty cables or will replace your cable if it stops working in 7 Days. Cables at the end of the day are delicate items and depend on how they are looked after and the way they are treated as to how long they last. All our cables our MFI certified and are made at Apple, Huawei and Samsung certified factories. None of these companies offers any return on cables. We at Case City always strive to make sure that you are getting a bang for your buck.